Bill is a superior facilitator. He introduced our group, with significant help from their own contributions, to the idea that absence of trust, fear of conflict, and lack of commitment are major disruptors to team efforts. As he built the content, he was able to weave in tactical solutions to those three major problems. These will be valuable for the participants as they lead their teams in the workplace.
Bill presented via self-discovery: helping all participants understand their own frames of reference when it came to teamwork. You could see the “aha” moments for many in the group as they confronted their own fear of conflict and realized how those fears might inhibit truly effective solutions for developing their teams.
Bill demonstrated an awesome expertise, in both content and delivery, during this middle-managers workshop. His concepts should be modeled easily by the participants as they return to their own teams. The audience left the workshop voicing their confidence in being able to create healthier and more productive team efforts.