Episode 50: Coaching to Develop Your Team with Keith Webb

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Do you know how much it costs an organization when employees are not engaged? It can be very costly to the bottom line. Employee engagement is a vital piece to any organization and effective coaching on the part of your management and leadership can be a solution to engaging employees.

My guest today is Keith Webb. Keith has years of experience training individuals about how to effectively coach others in their organizations within their spheres of influence.

EMPLOYEES WANT RESPECT

Employees want to be heard, be respected, and be involved with the decisions affecting them. In this episode we discuss the fact that good managers recognize the importance of asking for input from their employees. Having input makes employees feel appreciated and valuable. Having a voice makes them feel as though they matter.

LISTENING IS KEY IN COMMUNICATION WITH EMPLOYEES

When you give people a voice, it is critical to listen to them. People tend to only listen for about 17 seconds before they interrupt with a thought or a question. However, as effective managers, it’s critical to really listen to your team members about the matter you are discussing with them. You may find that coaching them through a situation goes much quicker when you know exactly what they are discussing! We will discuss more about listening and other traits to help you as their coach to grow your team!

Episode Highlights:

What coaching really is
Keith’s biggest challenge as he moved into coaching
The deeper level of coaching
What leadership should do to promote employee engagement
Understanding the difference between advising and coaching
How to adjust the expectations of employees
Keys to effective listening and the importance of open questions
Curiosity is an important leadership trait
The time effective coaching takes as you encourage ownership and accountability of your team